Q. Who do DnaNudge use for shipping?

A. We use Royal Mail first class postal service for the dispatch of all UK online orders.

Q. How do I know that my order has been dispatched?

A. When we’ve packed and dispatched your order, we’ll send you an email with a tracking number for your parcel. If you ordered multiple tests or products, we may send these through more than one parcel, in this case you will receive tracking numbers for each parcel dispatched.

Q. How long will my order take to arrive?

A. We aim to dispatch all orders as quickly as possible. Orders received before 3pm, on a normal working day, are normally dispatched the same day. Orders placed during the weekend or on a Bank Holiday are normally dispatched the next working day. We will send you an email to let you know when your order has been dispatched. Please allow 2-4 working days after the receipt of this email for your order to arrive. In the unlikely event that you’ve not received your order within 5 working days, please contact our Customer Services team via customerservices@dnanudge.com for assistance.

Q. Are there are delays to deliveries due to Covid-19?

A. Royal Mail are aiming to deliver as normal during these unprecedented times but advise that delays may occur to some items due to staff shortages arising from the pandemic. Please allow a little extra time for your delivery to arrive during these times. We thank you for your patience and understanding.

Q. Will I get a tracking number for my delivery?

A. Yes, we will provide you with a Royal Mail tracking number for each parcel that makes up your delivery. This information will be sent to you via email once your order has been dispatched.

Q. Do I have to pay postage to return the swab to you?

A. No, we include a prepaid envelope in your test kit for the return of your swab sample.